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Skype for Business Skype for Business Basic Skype for Business Online operated by 21Vianet More. Less If you're a Skype for Business user and encounter an audio or video issue during a meeting or a collaboration, this troubleshooting guide might help you resolve the issue.
- 1 Voice Chat in Trillian
- 2 Test a Headset Microphone in Windows 8.1
- 3 Use Windows 7 to Transcribe Audio
- 4 Mute Skype Chat
Skype has a dedicated sound test tool via which you can check to see whether both your microphone and speakers are working as they should. The tool works by having you call an automated computer service that then has you perform a speaking and listening test.
1.Connect your headset or discrete microphone and speakers to your computer. Many laptops and certain desktops have built-in speakers and microphones. If this is the case on your computer, you can skip this step.
2.Launch the Skype application, and then sign in to your account.
3.Scroll through your contact list and click the contact labeled, 'Skype Test Call.' Depending on the version of Skype you are using, the contact may instead be labeled 'Skype Test Call (echo123)' or 'Echo / Sound Test Service.'
4.Click 'Call' in the calling pane to start the Skype sound test.
5.Follow the prompts to test whether your sound settings are working. You will be asked to speak into your microphone and to indicate whether or not you hear the automated sounds on the other end of the call.
Tips
- If you have trouble locating the test call contact in your contact list, type the word 'echo' (without quotation marks) in the Search box to load the contact.
- To view and change the sound settings on your Windows 8 computer, type 'sound' (without quotation marks) in the Search box on the Windows Start screen, and then click 'Settings' to load your Sound settings panel. Click the 'Playback' tab to configure your speakers or headphones; click the 'Recording' tab to configure your microphone.
Warning
- Information in this article applies to Skype for Windows 8. It may vary slightly or significantly with other versions.
References (2)
Resources (1)
About the Author
Andrew Tennyson has been writing about culture, technology, health and a variety of other subjects since 2003. He has been published in The Gazette, DTR and ZCom. He holds a Bachelor of Arts in history and a Master of Fine Arts in writing.
Photo Credits
- Polka Dot Images/Polka Dot/Getty Images
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Tennyson, Andrew. 'How to Use the Skype Sound Test.' Small Business - Chron.com, http://smallbusiness.chron.com/use-skype-sound-test-75751.html. Accessed 10 November 2019.
Tennyson, Andrew. (n.d.). How to Use the Skype Sound Test. Small Business - Chron.com. Retrieved from http://smallbusiness.chron.com/use-skype-sound-test-75751.html
Tennyson, Andrew. 'How to Use the Skype Sound Test' accessed November 10, 2019. http://smallbusiness.chron.com/use-skype-sound-test-75751.html
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When using Skype for Business (Lync), your client may default to the incorrect audio device. To set your default audio device please perform the following steps for the correct operating system:
1. In the Skype for Business client, click on the gear icon on the top right of the window to open the Skype for Business options window.
2. Click on Audio Device on the left side of the window.
3. On the Audio Device page, you will see many options for configuring your audio device settings. To set your default audio device, please click on the drop down menu located under “Select the device you want to use for audio calls.”
4. Select the audio device that you would like to use:
5. When completed, you will see your desired audio device that you want to use for calls:
When using Skype for Business (Lync), your client may default to the incorrect audio device. To set your default audio device please perform the following steps for the correct operating system.
1. With the Skype for Business client open, click on Skype for Business in your taskbar:
2. On the drop down menu, click on Preferences:
3. The preferences window will open, click on Audio/Video:
4. You will now see the Audio/Video preferences window:
5. Click on the drop down menus next to Microphone and Speakers to set your default device to your desired audio device:
6. Once completed, you will now see your desired audio device as your default audio device for making Skype for Business calls:
Select the link below to see more about controlling call notifications and ringing.
Checking Skype for Business (Lync) Setting
Ensure your Skype for Business device is selected as your default Skype for Business audio device:
- Open your Skype for Business client.
- Select the Down Arrow to the right of the configuration /setup wheel.
- Select Tools and then Audio Device Settings.
- Ensure your Skype for Business device is selected as the device to use for audio calls.
Check your Skype for Business device volume:
- Check and test the volume settings for your Skype for Business device (speaker, microphone and ringer) by adjusting the appropriate slider buttons and pressing the green arrow to test your settings.
- Ensure the Mute button on the Skype for Business device is not depressed.
- Select the Check Call Quality button and follow the directions to see how you sound to others.
Note: If you still have problems with your Skype for Business audio, follow the steps below to check your Windows settings.
Checking Windows Settings
Ensure your Skype for Business device is selected as your default Windows sound device:
- Open the Control Panel, then open the Sound applet.
- Select the Playback tab, and then select your Skype for Business device, select the Set Default button and then Apply.
- Select the Properties button, then the Levels tab, then adjust the output (volume) slider as necessary.
- Select Apply then OK.
- Select the Communications tab, then select Mute all other sounds or Reduce the volume of the other sounds by 80%.
- Then select OK to close the Sound applet.
Check your Windows sounds settings:
- Select the sound icon on the task bar in the system tray area, and ensure the volume slider is set to an adequate level.
- Ensure that that speaker icon under the slider does not have a red icon indicating it is muted.
Note: Users with hearing problems should consider a Skype for Business device that includes integrated volume controls.
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